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"" ONLINE BOUTIQUE, owner of the trademark "", represents the seller.
The customer or buyer is the person (or the company via the physical person who represents it) who places an order

Limited Company (EURL) with a capital of 130.000 euros - Headquarters : 68, rue du Cardinal Lemoine 75005 PARIS (France)

Company Registration number PARIS 503 343 329 00010 – activity code (APE) 724Z - European intercommunity VAT number FR 56 506 343 329


1.1. Prices: Our prices are invoiced in euros only, displayed without sales taxes by default in the English version of the site and "Ex-Works" (without shipping fees) when not authenticated on a personal customer account (anonymous browsing)

1.2 Sales Tax: The French VAT (sales tax) of 20% will be automatically added on the order form to any delivery address located within the European Union countries (EU) and Metropolitan France. For the rest of the world, the orders will be shipped tax-free. Nonetheless, the customer will have to check and accept to pay for possible local import taxes, depending on the delivery address country or state/Province (more infos at point 6.6., 6.6.1. 6.6.2. and 9.2.)

1.3. Shipping & Handling fees will be added on the order form according the customer's selected option and total weight of order, displayed on the order form prior payment



  • Online: by credit card (VISA or MasterCard and other cards bearing the logo of these groups only) or via PayPal with all cards eligible on this payment mode
  • Offline: by credit card (VISA or MasterCard and other cards bearing the logo of these groups only), fax payment option, or by Swift Bank Transfer*

* The buyer must transfer the sum matching the total of the invoice in euros on the order form; possible extra costs charged by the buyer’s bank being at the buyer’s expenses.


Via Postal Priority parcel or Express carrier, both following chosen option by the buyer displayed on the order form and according to available ways on destinations and value of shipped items chosen by the buyer


4.1. Shipment notice: As soon as the seller receives the payment agreement (credit card authorization), onstock items are shipped within 0-3 business day notice (business days mean Monday to Friday, French Holidays excepted).


4.2. The availability of the items is confirmed by e-mail (“preparation” status) as soon as the customer's payment is cleared by our bank.


4.3. Backorders: Unless upon customer's refusal, the orders will be either partially shipped of on-stock items, backorders will be shipped when delivered in our stocks, or fully shipped once the missing items are totally ready for shipment .

The buyer will only pay once for the full order; possible backorders are shipped free of charge for the customer.

4.4. Discontinued items: discontinued items that were ordered previously by the buyer will be automatically cancelled and refunded by reverse charge on the buyer’s credit card within 15 (fifteen) days after the seller’s knowledge of discontinuation of missing items.


5.1. Delays: Displayed delivery notice is considered as an average and the seller will not be held responsible of any delay for any reason. If tracking number is available for the selected way of shipment, the customer will be able to check it on the carrier’s website whose address will be given by e-mail by the seller upon shipment

5.2. Losses: A shipped order is considered totally lost only 60 (sixty) days after shipment date on final invoice. In case of a loss, a complain must be made by the customer to :

- both the seller and the buyer's local Post Office (postal shipment option)

- directly to the carrier (express carrier) with further information to the seller by E-mail, fax or paper mail.

If needed, additional insurance may be requested upon prior shipment by the customer


5.3. Refunds consecutive to loss:

Postal option: done by reversed charge on the customer's credit card 60 (sixty) days after confirmation of loss by the carrier.

Express carrier: if the customer refuses a second shipment of the same order, the seller will refund the customer 30 (thirty) days after confirmation of loss by carrier (procedures depending on the country of delivery). See "Refund policy" at point #6 for further information about refunds.

5.4.Spoilt deliveries:

Despite the buyer’s care with the packing of orders, if the customer may receive a broken item or spoilt parcel that is due upon the carrier’s responsibility.

The customer must check the contents of the parcel in presence of the delivery man or if it is not possible, at least notify the incident by phone or fax immediately after delivery to the carrier, for responsibility of the seller is automatically transferred to the buyer when the order leaves our stock and is shipped (see also point 9.2).

REMARK : In any case, the seller recommends the buyer to write a warning mention when the delivery form is signed such as "subject on inspection of the content", to keep his (her) rights to complain and be refunded by the carrier's insurance (may vary according to the country of delivery).

Insurance limits match the carrier’s General Sales Conditions


6.1. According to the French law HAMON on internet sales (n° 2014-344 of March 17, 2014)  and for deliveries within France (French Overseas Departments included) or one of the EU countries only, the buyer has 14 (fourteen) business days starting on the delivery date to return his (her) order for full refund on the original order (see #6.3.), excepted in the following cases :

- customized orders (e.g. etching on pens)

- special orders on large quantities of the same item (starting 10 (ten) units of the same item and/or sales value superior of 300 Euros (without sales tax)

- any special orders that cannot allow the seller to resell the items (seasonal –such as diaries-, onsale items (discontinued),etc.)

- all deliveries outside France (metropolitan & French Overseas Departments, TOM excluded) and countries outside the European Union, whatever the customer's billing address is

6.1. All returns for any reason must be notified to the seller prior shipment, by connecting on his/her customer account, "my orders" section; click on the regarding order and fill the fields at bottom of the page to create a return request and receive a return number to display on the sending packaging

6.2. Returned items must be in their original packaging/accessories, unused and clean, with copy of our invoice included.

6.3. Original and return shipment fees are on the customer's expenses and responsability (excepted returns concerning the HAMON law whose return shipping fees only are on the customer's expenses and for possible error of reference(s) compared to original order (seller's responsability). Returned items must be properly packed and secured (and a tracking number is strongly recommended) with sufficient insurance if necessary, especially for high value items (as a general matter, over 100 euros)

6.4. Exchange procedures: The customer will request (on back of the copy of the invoice or the return note), either a credit note, or of the requested item(s) reference/description to be exchanged (if the replaced item is cheaper than the previously ordered one, a credit note of the difference will be included in the second shipment available on a next order; if the replaced item is more expensive, the customer will write his(her) credit card numbers and expiration date, and will give authorization to the seller to charge the customer's credit card for the difference by his(her) signature

6.5. Refunds will be processed by reverse charge on the customer's credit card within 30 (thirty) business days after delivery inspection of the customer's return.

For technical reasons, sums inferior or equal to 10 (ten) Euros will be notified as an electronic credit note only, available on a next order.

In any cases, refunded sums will exclude the primary shipping fees (excepted returns concerning the HAMON law whose return shipping fees only are on the customer's expenses)

6.6. Customs import taxes: the customer is fully aware of paying possible import taxes (non European Union countries only).The seller is not responsible of the amount of these possible import taxes and is not competent either to inform the buyer in advance of the costs of custom clearance to the recipient's address. Therefore, the seller recommends the buyer to check -prior to order- the amount of these possible import taxes which depend according to the value of ordered items and delivery country’s import policy.

6.6.1. Tax payment refusals :

If the buyer refuses to pay the import taxes for any reason, the parcel will not be able to be delivered to comply with local customs regulations. Therefore, the carrier will return the parcel to the buyer after a notice depending on the carrier’s policy. Upon reception, the seller will refund the buyer of the value of the goods only, excluding the primary shipping fees and possible added return shipping fees invoiced by the carrier and a fixed sum of 10 Euros for management fees. If the costs of both primary and return shipping fees exceed total value of order, the seller will be authorized to charge the buyer of the extra difference.

6.6.2. Non payment of customs taxes: If by chance, the recipient is delivered of his (her) order without paying due customs/local taxes and remains without paying them, may be directly charged by the carrier of these taxes (with possible additional fees). The customer will fully accept to be charged directly by the seller on his (her) credit card. In case of litigation (if the buyer has already paid all taxes), the customer must show a written proof of payment to the seller (stamped invoice by the Customs, bills, receipt,etc.),  by e-mail ( in the shortest notice to allow the seller to claim to the carrier and cancel the undue tax invoice. If a written proof of tax payment cannot be shown to the seller within the demanded notice, the buyer fully accepts to be charged again of due taxes (copy of the carrier/Customs invoice will be sent by the seller to the buyer for further complaint if needed).


7.1. Packaging: The customer will properly and securely pack the returned item(s) on his (her) expenses to - 68, rue du Cardinal Lemoine - 75005 PARIS (France).

A fixed price of 10 (ten) Euros for file fees will be charged for any service on pens, clocks or calculators (unless there is a proved basic defect on manufacturing (*)); some extra fees will possibly be added :

RECIFE pens offer a life-guarantee and all pens (abusive use or bad maintenance voids the guarantee), normal nibs aging excepted. For a faster service, US customers should contact directly Recife's representative at: Recife pens c/o Mr Pierre Fay - 5, Crystal Lake Drive P.O. Box 2314. Orleans, Ma. 02653 (USA). Phone: 508 240 3075/Fax: 800 647 1882.

LAMY pens are generally serviced for the cost of the spare parts (exception on manufacturing defects (*)); no need to return the pen for easy-to- replace parts (e.g. nib parts, caps, etc.). Pens under the value of 20 (twenty) euros cannot be repaired and the seller suggests a new purchase

FABER-CASTELL pens are serviced at the cost of the spare parts (exception on manufacturing defects (*)).


GRAF VON FABER-CASTELL and CARAN d’ACHE pens (luxurious ranges only) are lifetime and internationally guaranteed with the guarantee voucher enclosed with the return

LEXON electronic items are guarantee from 1 (one) to 2 (two) years according to the guarantee voucher that must be enclosed with the return

Other clocks, calculators and watches are guaranteed for 1 (one) full year after purchase date (on our invoice).

A quotation will be sent to the customer by e-mail prior to any servicing

Other items: guarantee available if such mention is displayed on the buyer’s website only.

For any reason, misuse, nibs, watches bracelets and batteries are excepted from the manufacturer’s guarantee

(*) Legal lifetime guarantee: concerns all manufacturing defects on items, that could not be seen or detected upon the sale.


8.1. will not sell, rent, borrow or transfer of any kind, informations about its customers to any third party and will keep the data for only its own commercial purpose

8.2. Online payment: we never have access to credit card informations as our customer's are automatically rerouted on our bank's page. Therefore, the seller cannot be held responsible for any hacking on the buyer's credit card numbers or any financial and confidential data.

8.3. Fax payments: once payment is done for one order, credit cards informations are destroyed

8.4. The customers can have access, modify or be removed from our mailing lists, just by sending us an e-mail at



9.1. In appliance with French Law 80-335 of May 12th, 1980, all merchandises remain the property of the seller until full payment has been balanced, including possible customs and local sales taxes due and paid by the customer upon delivery (see also point 6.6. and 6.6.1.)

9.2. Risks assignable to these same merchandises are transferred to the buyer upon shipment.


In case of litigation, The Paris Trade Court of Justice in France ("Tribunal de Commerce de Paris") will solely be competent.

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