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GENERAL SALES CONDITIONS OF "SKRIPTA-Paris" WEB SITE
Papier Rive Gauche Company, owner of the trademark "SKRIPTA-Paris", represents the seller.
The customer or buyer is the person (or the company) who places an order to the seller.
1/ INVOICES AND SALES TAXES
1.1. Prices: Our prices are only invoiced in Euros (indicated prices in American Dollars are for information only),
without sales taxes by default in the English version of the site and "Ex-Works" (from our stock).
1.2 Sales Tax:The French VAT (sales tax) of 19.60% will be automatically added to any delivery address located within the
European Union countries (EU) and Metropolitan France. For the rest of the world, the orders will be shipped tax-free. Nonetheless,
the customer will have to check and accept to pay for possible local import taxes, depending on the delivery address country or state/Province
(more infos at point 6.6., 6.6.1. 6.6.2. and 9.2.)
1.3. Shipping & Handling fees will be added according the customer's selected option and total weight of order.
2/ PAYMENT
By credit card (VISA or Eurocard/MasterCard and other cards of these groups only)
By Swift Bank Transfer upon request and for offline orders (by fax). Extra costs are charged
by the seller, depending transferred sum and detailed on the seller's proforma invoice.
3/ SHIPMENT OPTIONS
PostExport (r) (up to 2kg/4 lbs weight with limited dimensions)
FedEx Express (r) (some countries are not delivered by FedEx)
4/ DELIVERY NOTICE
4.1. Shipment notice: As soon as the seller receives the payment agreement (Credit card authorization), onstock items are shipped immediately.
4.2. Availability of the items is confirmed by e-mail as soon as the customer's payment is cleared by our bank.
4.3. Backorders: Unless upon customer's refusal, the orders will be either partially shipped of on-stock items, backorders will
be shipped when available, or fully shipped once the missing items are delivered to our shop if the delay does not exceed 8 (eight) working days.
The buyer will only pay once for the full order; backorders are shipped free of charge for the customer.
4.4. Discontinued items: if the manufacturer has discontinued the ordered item, the seller will inform the customer as soon as possible, either by fax or E-mail
or classic mail, but will not be held responsible in any way for the missing. Backorder will be automatically cancelled.
5/ DELAYS, LOSSES OR SPOILT DELIVERIES
5.1. Delays : Delivery notice depends upon the customer's choice on the order form online.
Nonetheless, indicated delivery notice is just an average and the seller will not be held responsible of any delay for any reason.
If the FedEx (r) option has been selected, the tracking of the shipment can be checked by the customer on the internet at www.fedex.com
5.2. Losses : A shipped order is considered totally lost only 60 (sixty) days after shipment date on final invoice (FedEx (r) option excepted, a delivery notice is guaranteed).
In case of a loss, a complain must be made by the customer to :
- both the seller (PostExport(r) option) and the buyer's local Post Office.
- directly to the carrier (FedEx (r) option), with information to the seller by E-mail, fax or paper mail.
FedEx option: an insurance is basically included in the price of shipment up to the value of shipped items and from 100 Euros invoiced (without sales tax, and shipment fees excluded)
If needed, additional insurance may be requested upon prior shipment by the customer with PostExport (r) option only (upon special request by the customer and prior shipment).
5.3. Refunds consecutive to loss :
PostExport(r): done by reversed charge on the customer's credit card 60 (sixty) days after confirmation of loss by the carrier.
FedEx (r) : if the customer refuses a second shipment of the same order, the seller will refund the customer 30 (thirty) days after
confirmation of loss by carrier (procedures depending on the country of delivery).See "Refund policy" at point #6 for further information about refunds.
5.4.Spoilt deliveries:
We take care as much as possible of the packing of orders and we check all items prior shipment.
Nonetheless, despite our care, it can happen that the customer receives a broken item/parcel due to the carrier.
Therefore, to avoid any unnecessary litigation, the customer must check the contents of the parcel in front of the delivery man or if it is not
possible, at least notify the incident by phone or fax immediately after delivery to the carrier, for responsibility of the seller is automatically transferred to the buyer when the order leaves our stock and is shipped (see also point 9.2).
REMARK : In any case, the seller recommends the buyer to write the mention "depending on inspection of the content" beside his (her) signature, to keep his (her) rights to complain and be refunded by the carrier's insurance (may vary according to the country of delivery).
Insurance limits: same conditions as in case of losses
6/ REFUND AND EXCHANGE POLICY
6.1. To comply with French remote sales regulations, the buyer has 7 (seven) business days to cancel his (her) order, excepted the following cases :
- customized orders (e.g. etching on pens)
- special orders on large quantities of the same item (starting 10 (ten) pieces of the same item and/or sales value superior of 300 Euros (without sales tax)
- and any special orders that cannot allow the seller to resell the ordered items
6.1. All returns for any reason must be notified to the seller prior shipment, by fax, E-mail or paper mail only, and within 1 (one) month after invoice date (*).
6.2. Packaging: Returned items must be in their original packaging, unused and clean, with original of our invoice included (keep a copy for your records).
6.3. Shipment fees for return are on customer's expenses, unless in case of proved seller's fault compared to original ordered item(s) (e.g. error of references while packing the order).
Returned items must properly packed and secured.
6.4. Exchange procedures: The customer will request (on back of original invoice), either a credit note, or will inform the seller of the requested item reference/description to be exchanged
(if the replaced item is cheaper than the previously ordered one, a credit note of the difference will be included in the second shipment for a further order, if the replaced item is more expensive,
please write your credit card numbers and expiration date, give authorization to the seller to charge the customer's credit card for the difference and sign.
6.5. Refunds will be done by reverse charge on the customer's credit card within 8 days after delivery of customer's return and after inspection (if the order has been paid online, please inform
the seller of credit card data; see point #8.2, below).
For technical reasons, sums inferior or equal to 8 (eight) Euros will be notified as an electronic credit note only, available on a next order.
In any cases, refunded sums will exclude the primary shipping fees.
6.6. Customs import taxes: the customer is aware of paying possible import taxes (non European Union countries only).The seller is not responsible of the amount of these possible import
taxes and is not competent to inform the buyer of the costs of customs clearance in recipient's address. Therefore, the seller recommends the buyer to check -prior to order- the amount of these possible
import taxes according to value of ordered items and delivery country. The responsibility of the seller is limited to check if ordered items are not forbidden to be exported to the buyer's address.
6.6.1. Taxes payment refusals :
If the buyer refuses to pay the import taxes for any reason, the parcel will not be able to be delivered to comply with local customs regulations. Therefore, the carrier
will return the parcel to the buyer after a notice (depending on the carrier). Upon reception, the seller will refund the buyer of the value of the goods only, excluding the primary shipping fees and possible
added return shipping fees invoiced by the carrier and a fixed sum of 10 Euros for file fees. If the costs of both primary and return shipping fees exceed total value of order, the seller will be authorized to charge the buyer of the difference.
6.6.2. Non payment of customs taxes: If by chance, the recipient is delivered of his (her) order without paying due customs/local taxes and remains without paying them, SKRIPTA-Paris may be directly charged
by the carrier of these taxes (with possible additional fees). The customer will fully accept to be charged directly by the seller on his (her) credit card. In case of litigation (if the buyer has already paid all taxes),
the customer must show a written proof of payment to the seller (stamped invoice by the Customs, bills, receipt,etc.), either by fax (00 33 1 43 26 95 06) or by e-mail (customer@skripta-paris.com) in the shortest notice to
allow the seller to claim to the carrier and cancel the undue tax invoice. If a written proof of tax payment cannot be shown to the seller within the demanded notice, the buyer fully accepts to be charged again of due taxes
(copy of the carrier/Customs invoice will be sent by the seller to the buyer for further complaint if needed).
7/ AFTER SALES SERVICE
7.1. Packaging: The customer will properly and securely pack the returned item(s) on his (her) expenses to SKRIPTA-Paris - 68, rue du Cardinal Lemoine - 75005 PARIS (France).
A fixed price of 8 (eight) Euros for file fees will be charged for any service on pens, clocks or calculators (unless there is a proved basic defect on manufacturing (*)); some extra fees will possibly be added :
RECIFE pens offer a life-guarantee and all pens (abusive use or bad maintenance voids the guarantee), normal nibs aging excepted. For a faster service, US customers should contact directly Recife's representative at:
Recife pens c/o Mr Pierre Fay - 5, Crystal Lake Drive P.O. Box 2314. Orleans, Ma. 02653 (USA). Phone: 508 240 3075/Fax: 800 647 1882.
LAMY pens are generally serviced for the cost of the spare parts (exception on basic defects (*)); no need to return the pen for easy-to- replace parts (e.g. nib parts, caps, etc.). Pens under the value of 15 Euros cannot be repaired.
FABER-CASTELL pens are serviced for the cost of the spare parts (exception on basic defects (*)). Only the GRAF line is concerned.
Clocks, calculators and watches are guaranteed for 1 (one) full year after purchase date (on invoice).
A proforma invoice will be sent (by fax, E-mail or classic mail) to the customer prior to any servicing with shipment fees at customer's expense.
(*) Legal lifetime guarantee: concerns all manufacturing defects on items, that could not be seen upon the sale.
8/ CUSTOMERS PRIVACY POLICY
8.1. SKRIPTA-Paris will not sell, rent, borrow or transfer of any kind, informations about its customers to any third party and will keep the data for only its own commercial purpose
8.2. Online payment: we never have access to credit card informations as our customer's are automatically rerouted on our bank's page. Therefore, the seller cannot be held responsible for any hacking on the buyer's credit card numbers or any financial and confidential data.
8.3. Fax payments: once payment is done for one order, credit cards informations are destroyed
8.4. The customers can have access, modify or be removed from our mailing lists, just by sending us an e-mail at customer@skripta-paris.com
9/ PROPERTY RESERVATION CLAUSE
9.1. In appliance with French Law 80-335 of May 12th, 1980, merchandises remain property of the seller until full payment has been established, including possible customs and local sales taxes due by the customer (see also point 6.6. and 6.6.1.)
9.2. Risks assignable to these same merchandises are transferred to the buyer upon delivery.
10/ LITIGATIONS
In case of litigation, The Paris Trade Court of Justice in France ("Tribunal de Commerce de Paris") will solely be competent.
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Pens & Pencils
